Help

LOG IN TO YOUR ACCOUNT to • check your order status • download your training game

Frequently Asked Questions

GAMES IN GENERAL

In what form are games delivered?

GrowinGame supplies its games only in an electronic form – PDF files. A free game can be downloaded right after the order is processed (it only takes a moment). Products you have to pay for can be downloaded as soon as the payment is processed. Simply log in to your account and click on the name of a game on the “Available for download” list.

To read PDF files you need suitable software, such as Adobe Reader.

Are there any cards or boards coming with a game?

Currently, GrowinGame does not provide any physical accessories or materials. All games come in the form of PDF files.

Such a file contains the exact instructions for conducting the game and all the necessary handouts. These include instructions for the participants mainly but there may also be cards to print and cut out.

Have you got any other games apart from those on the website?

Yes, there are some other games not translated into English yet. Also, it is possible there is a game already created but not available on the website yet.

If you need a game focussed on a specific skill and you can’t find it on this website you can contact GrowinGame. Such suggestions are taken into account when developing new games or determining the order in which the existing ones are translated into English.

MY ACCOUNT

How can I create an account?

Currently, you can only create an account while placing your first order. This may concern purchasing any of GrowinGame’s products or obtaining a free training game.

On the checkout page, you will be asked to enter ‘Account username’ and ‘Account password’. After placing the order you can log in to your account.

I can’t log in to my account. Why?

Most often this is because you have mistyped your user name, email address or password. Make sure that the keyboard is not in the Caps Lock mode (the password is entered in capital letters then).

If you have forgotten your password you can use the “Lost your password?” option which is available under the login form. You will receive a message with the appropriate instructions to an email address you have used to register your account.

If this does not help please contact GrowinGame for assistance.

ORDER AND ITS PROCESSING

How will I receive the game ordered?

A free game can be downloaded right after the order is processed (it only takes a moment) and for the games requiring your payment – as soon as the payment is processed.

When the game is ready for download you will receive a message containing a link to it. If you didn’t get such a message, please check your spam folder.

Moreover, you can always log in to your account and check your order status. Games which are ready for download are listed in the “Available downloads” section.

How soon will I receive the game?

Any games you purchase are made available to you once we receive your payment. For payments by PayPal it usually takes up to a few minutes. For payments by credit transfer the waiting time depends on how quickly the transaction is processed by the banks.

What payment methods are available?

Currently, the available methods of payment are by PayPal or bank transfer.

PayPal payments are processed very quickly. The waiting time when paying by credit transfer depends on how long it takes the bank to complete the transaction.

Will I receive an invoice for the game purchased?

Always. The invoice is made available once we receive your payment. In order to download the document, log in to your account. In the “Orders” menu, next to each order already paid you will find an “Invoice” button enabling you to download the document as a PDF file.

To open PDF files you need an appropriate program (e.g. Adobe Reader).

What's Satisfaction Guarantee?

The Satisfaction Guarantee is our declaration to ensure your comfortable risk-free purchase of training games.

If, within 30 days following the purchase, you should find that the game does not meet your expectations, we will refund 100% of the money you paid us for the product.

I can’t order a game through the website. What is happening?

Problems of this type may arise when older versions of Internet browsers are used. Make sure you have the latest version of your browser and update it if possible.

If this does not help, please contact GrowinGame for assistance.

Why haven’t I got my game yet?

When the game is ready for download you receive a message containing a link to it. If you haven’t got such a message, please check your spam folder.

Moreover, you can always log in to your account and check your order status. Games which are ready for download are listed in the “Available downloads” section.

If in doubt, please contact GrowinGame for assistance.

LICENCE

How can I use the game?

All the games available on GrowinGame.com are supplied under the terms of either the Personal Licence or the Corporate Licence which take effect from the moment of purchasing a game or obtaining a free one. Therefore, please read the relevant licence before making your purchase or ordering a free game. The licence provisions are available on the Licence page.

In short, the Personal Licence allows you to use the game for an unlimited time and in all the educational activities conducted by you in person. It allows you to print the necessary materials and distribute them among the participants during the game. You may conduct the game regardless of your place of employment and for any group of participants. You are the only person allowed to use the game and appropriate licence information is included on each page of the game file.

The Corporate Licence is granted to a specific company or institution. It allows the use of the game by many people, but solely for the benefit of the company or institution. Under this type of Licence, all rights to use the game are given to the organization making the purchase, not to a specific individual.

Please read the Licence terms for detailed differences between the Personal and the Corporate Licence.

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