Terms & Conditions

Last updated: 02.12.2016.

GrowinGame.com is a website maintained by GrowinGame Sp. z o.o., ul. Wincentego Pstrowskiego 14B/4, 10-602 Olsztyn, Poland, EU VAT PL7393886925. Your use of the www.growingame.com website, its store subpages and the digital content available on it (hereinafter jointly referred to as “GrowinGame”) is subject to these Terms & Conditions.

Your use of GrowinGame requires that you agree to the following terms and conditions. Please read them carefully. If you do not accept any of them, then you should not use GrowinGame. If you do not understand any of the terms below, please contact GrowinGame’s staff before you start using GrowinGame.

By making a purchase from GrowinGame, you declare to be of full legal age and/or to have full capacity under your national legal regulations to place an order payable in your name. If this is not the case, you must not make a purchase from GrowinGame.

Protection of personal information

By using GrowinGame, you agree to GrowinGame Sp. z o.o. processing your personal information in accordance with its Privacy Policy. Please refer to that Policy as it applies to these Terms and Conditions, too.

Note that GrowinGame do not sell, trade or otherwise transfer your personal information to outside parties, except where required by law.

Copyright compliance

By purchasing any of GrowinGame’s products or obtaining a free product you confirm that you have read the licence defining the terms and conditions of product use, accepted those terms and conditions, and agree to comply with them. You also accept the fact that upon your purchasing a product (or obtaining a free product) the licence agreement becomes legally binding.

The Licence provisions are available for inspection on the Licence page and you may read them prior purchasing a product (or obtaining a free product).

Product descriptions and prices

Although we spare no effort to ensure that the product data published are free from any errors, we cannot guarantee their absolute flawlessness. In case of doubts, please contact us before making a purchase decision.

All prices given by GrowinGame always include information about the currency they are stated in.

The price shown for a product is binding as of the moment you place an order.

Orders

Placing an order is not tantamount to entering into a contract of purchase and sale between you and the GrowinGame company. That kind of contract becomes binding on both parties to the transaction only upon us receiving your payment for the product ordered.

On account of the fact that our products are supplied together with a licence, it is a condition of acceptance of your order that you fill in all the required information in the order form and provide us with your particulars, as follows:

  • Forename and surname,
  • Address,
  • E-mail or telephone No.,
  • Business name and local VAT No., if any.

You are responsible for the correctness of the data entered in the order.

We have the right to cancel your order if you fail to pay it within 14 days after the order is placed.

Payment

The currently available methods of payment (e.g. PayPal, bank transfer) are always presented to you during the process of placing an order.

In accordance with our Privacy Policy, we have no access to your payment card details and the purchase in which you use the card is handled by an external operator, ensuring a high level of transaction security.

Delivery

It is a condition of the delivery of the product ordered that your payment has been credited to our bank account (if you pay by bank transfer) or confirmed to us by the online payment operator (if you pay by PayPal).

The time it takes to complete a bank transfer payment depends on the speed of communication between the systems of your bank and ours. The PayPal payment process is definitely quicker and does not usually take more than a few minutes.

The purchased products are made available to you in your client account as downloadable PDFs. As soon as they are available to download, we will send you a message to the e-mail address associated with your account.

Sales document

By making a purchase you express your consent to having the invoice made available to you in an electronic form on the appropriate page of your client account.

The exact order delivery date and invoice date is in accordance with our time zone (UTC +2). This is why you may receive an invoice with the date of issue different from your current date.

Product returns

Within 30 calendar days following the date of purchase, you may return the product you bought and withdraw from the contract of purchase and sale without giving any reason.

Provided that you have completed all the formalities resulting from the return procedure, we undertake to refund the money you paid for the product being returned, within not more than 14 days after receiving the product return form.

All you need to do is:

STEP 1 – DOWNLOAD AND FILL IN THE FORM

Download and fill in the product return (withdrawal from contract) form below. Using this particular form is extremely important in view of the nature of our products and the licence granted at the time of the purchase.

Download – Product Return Form

STEP 2 – SEND THE COMPLETED FORM

Deliver the completed form to us, choosing whichever method suits you best:

  • By traditional post (at your expense).
  • By e-mail – a scan (or a high-quality photo) of the form.

If you do not get an acknowledgement of receipt of the form, contact us.

STEP 3 – ACKNOWLEDGE RECEIPT OF A CORRECTION INVOICE

We will email you with a correction invoice and ask for an acknowledgement of receipt. After receiving your acknowledgement, we will refund 100% of the money you paid us for the product.

Complaints

If you believe that the product purchased is defective, contact us to make a complaint. We will instruct you on the further course of the procedure, depending on your particular cause for complaint.

We will process your complaint within not more than 10 working days following its receipt.

If the product purchased has defects which arose through our fault, we will correct them or, if this is impossible, we will provide you, free of charge, with a new copy of the product complained about or we will refund the purchase price you paid.

If your complaint concerns the PayPal payment and we need to examine the complaint in consultation with the payment system provider, we reserve the right to extend the complaint processing time limit to 40 days. In special cases, this time limit may be further extended.

Final provisions

Placing an order is tantamount to accepting these Terms and Conditions.

We reserve the right to cancel any order placed in violation of the provisions of these Terms and Conditions.

We shall not be liable for any interruptions to the operation of GrowinGame which might occur for technical reasons (maintenance, inspection, hardware or software replacement) or any other reasons beyond our control.

These Terms and Condition are binding until further notice. We may modify their provisions and any such modification shall come in force upon being published.

When placing an order you are bound by the Terms and Conditions currently in force, as published on the GrowinGame website. You may print them out or copy them in order to enforce their provisions if these are modified in the future.

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